Upstate Coin & Gold Center operates in full compliance with the USA PATRIOT ACT, AML Policy, Local and Federal regulations in regards to the buying and selling of bullion and precious stones.

Payment method:

Upstate Coin & Gold Center accepts the following methods of payment:

•  Personal Check – Funds are usually cleared in five (8) to ten (10) banking days. (Note: Funds may have been deducted from your account however; the funds may not yet be fully available in our account.) The customer can typically pick up or have the product shipped within one (1) business day after funds have completed our clearing process.
• Bank Check, & Cashier’s Check – Are only accepted in an amount greater than $10,000. Funds are usually cleared in one (1) to ten (10) banking days. (Note: Funds may have been deducted from your bank’s account however, the funds may not yet be fully available in our account.) The customer can typically pick up or have the product shipped within one (1) business day after funds have completed our clearing process.
• Bank Wire – Funds are usually cleared in less than one (1) business day. The customer can typically pick up or have the product shipped within one (1) to two (2) business day or less after fund have cleared.
• Cash– not to exceed $500.00 (including tax) per transaction AND less than $2,500.00 in a six (6) month period.
• Credit Card – Accepted up to $2,000 and subject to a 3.45% credit card recovery fee. Credit card orders for any amounts are reviewed on an order by order basis and subject to our approval.
• Money Orders – Are not accepted for bullion purchases.

YOU WILL BE ISSUED A PICKUP/SHIP DATE AT THE TIME OF CONFIRMATION. Unfortunately we are unable to accommodate orders to be picked up or shipped prior to this date.

THE BULLION OFFICE IS OPEN TO FULFILL ORDERS MONDAY – FRIDAY FROM 10:00AM – 5:00PM. We can set up a time outside of these hours for special circumstances.

If payment is not provided at the time the transaction is completed, we reserve the right to a place a 10% authorization of the full purchase price on a credit card. The authorization will be lifted once payment has been received and processed.

New York State Sales Tax Exemption Policy

In effort to ensure our New York State retail customers meet the requirements to be exempt from paying NYS sales tax on qualifying bullion purchases, transactions must meet at least one of the following criteria:

Option One:

• Precious metal bullion transactions on a single invoice must total more than $1000.00. AND
• The receipt for:
  • Silver coins do not exceed 140% of the value of the silver content;
  • Gold coins weighting ¼ oz. or less do not exceed 120% of the gold content;
  • Gold coins of all other weight do not exceed 115% of the gold content; AND
• The receipt displays the following information:
  • The fine metal content of any precious metal bullion sold;
  • The daily market price for gold and/or silver being sold;
  • The name, address, and photo identification of the purchaser; and
  • The point of delivery of the bullion to the purchaser

Option Two:

• The customer resides, places the order, and takes delivery of the order out of New York State.

Option Three:

• Has completed a dealer application and be approved by management as a dealer.
• Has a valid NYS resale certificate on file with us and provides documentation for being an active bullion and precious metal dealer.

If the transaction does not meet the above requirements, Upstate Coin & Gold Center is required to collect New York State sales tax on the entire purchase unless

Shipping

• The cost for shipping is $14.00. Shipments are sent fully insured with signature confirmation. Upstate Coin & Gold Center assumes all liability for the package until it has been delivered.
• Upstate Coin & Gold Center fully insures all shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as The UPS Store, etc. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.
• The shipping address must match the buyers name and billing address.

Market Loss Policy

When purchasing from Upstate Coin & Gold Center, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled. That amount will be charged to you, plus a $45.00 cancellation fee.Any market gain on cancellations shall remain the property of Upstate Coin & Gold Center.
Upstate Coin & Gold Center reserves the right to refuse an order when the confirmed price is incorrect, due to computer-related problems, pricing error, incorrect item descriptions or sudden movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to Upstate Coin & Gold Center regardless of payment method and price confirmation.

Notice of Customer Complaints

Customer must notify Upstate Coin & Gold Center in writing within 10days after receipt of material of any controversy, claim, ordispute arising out of the transaction(s) between Customer and Upstate Coin & Gold Center. If Customerfails to provide such written notice within 10 days, then Customer agrees that it is foreverbarred from bringing a claim for loss, damage, or other relief relating to such controversy, claim or dispute.

Investment risks

All investments involve risk – coins and bullion are no exception. The value of a bullion coin is affected by many economic factors, including the current market price of bullion, the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment.
Therefore, because both bullion and coins can go down as well as up in value, investing in them may not be suitable for everyone. Since all investments, including bullion and coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion or coin investment.